Refund policy

We do not provide refunds after the product is shipped (due to each item being individually hand finished) which you acknowledge prior to purchasing any product on the Website. Please make sure that you've carefully read product descriptions before making a purchase. We will only accept a return if the item is faulty or damaged, subject to each order. 

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the above criteria, we reserve the right not to issue a refund. We will always do our best to rectify and resolve the problem before refunding as we cannot use the item again. If the item is faulty, we ask you to provide photos of proof to our email info@lottielouisedesigns.co.uk and a member of our team will get back to you within 2-5 working days with a resolution. 

Cancelled Shop Orders - placed via our website. (excludes Wedding/Backdrop/Neon)

You have 48 hours from date of purchase to cancel your order. You must email us with your order number and you have the choice to include why you want to cancel your order with us, we will then refund your balance back to the original payment method used on your order. Any requests made after the 48 hours to cancel may not be met, due to the materials already ordered in specifically for your order, and it may of already been started in our studio.

Wedding Orders

We require 50% deposit (if your order is over £300) to secure your slot and stock, if you wish to cancel your order before your 8 week slot date, you will loose your 50% deposit. If you have paid the full balance and still require to cancel your order before your 8 week slot, we will refund 40% back to you. If you wish to cancel your order within under 8 weeks away from your wedding, you will not receive any refund as we may have already started your order and declined other business due to your slot being secured. We also have to consider staff costs, materials, design and admin fees as well as the stock which is set aside for you. 

Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to info@lottielouisedesigns.co.uk