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free shipping over £50! all orders take 3-6 weeks. each item is individually hand finished by our team at the studio, based in colchester, essex.

Returns Policy

Refund policy
We do not provide refunds after the product is shipped (due to each item being individually hand finished) which you acknowledge prior to purchasing any product on the Website. Please make sure that you've carefully read product descriptions before making a purchase. We will only accept a return if the item is faulty or damaged, subject to each order. 

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the above criteria, we reserve the right not to issue a refund. We will always do our best to rectify and resolve the problem before refunding as we cannot use the item again. If the item is faulty, we ask you to provide photos of proof to our email info@lottielouisedesigns.co.uk and a member of our team will get back to you within 2-5 working days with a resolution. 

Cancelled Orders

You have 48 hours from date of purchase to cancel your order, placed via our website. You must email us with your order number and you have the choice to include why you want to cancel your order with us, we will then refund your balance back to the original payment method used on your order. Any requests made after the 48 hours to cancel may not be met, due to the materials already ordered in specifically for your order, and it may of already been started in our studio.


Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to info@lottielouisedesigns.co.uk